Refund Policy

This Refund Policy outlines the terms and conditions regarding payments and refunds for services provided by HONG KONG LITERARY EXPLORATION TECHNOLOGY LIMITED ("Platform," "we," "us," or "our"). Company Registration Number is 78625913. This policy is an integral part of our Terms of Service. By using our services and making payments, you agree to this policy.

1. General Payment Terms

You are responsible for all payments and financial obligations related to your use of the Platform. Payments made to the Platform are converted into virtual currency for use within our services. This virtual currency has no real-world monetary value and is not redeemable for cash.

2. No Refunds for Virtual Currency and Licensed Items

All payments are final and non-refundable, except as otherwise required by applicable law. Once a payment is converted into virtual currency or used to acquire Licensed Items (including but not limited to downloadable items, content, and subscriptions), no refund, exchange, or cancellation is provided. We will not provide refunds for any unused portions of subscriptions, unused virtual currency, or any Licensed Items, regardless of whether you stop using the services or your account is terminated.

3. Subscription Services

Specific services, such as reading services, are provided on a subscription basis. These subscriptions expire after a defined period (e.g., one month from the subscription date). We do not provide refunds for subscription fees after a subscription has been activated, including if you do not use the service during the subscription period. In certain circumstances, such as when content becomes unavailable due to copyright disputes or other reasons, we may, at our sole discretion, attempt to extend your access period. However, this does not constitute a right to a refund, and we are not liable for the unavailability of content.

4. Billing Errors

If you believe you have been charged in error, you must contact us at business@wentantech.com within 30 days of the transaction date. No refunds will be provided for billing errors reported after 30 days. You are responsible for any charges incurred due to errors you cause (e.g., incorrect purchases).

5. Third-Party Payment Processors

Payments may be processed by third-party payment service providers. Your transaction with these providers is also subject to their respective terms and conditions. We are not liable for any issues, errors, or disputes arising from transactions processed by these third parties.

6. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any material changes via the Platform, our website, or by email before the changes take effect. Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes.

7. Contact Us

If you have any questions about this Refund Policy or a specific transaction, please contact us at:
Email: business@wentantech.com